Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us when you book services, contact us, or interact with our website. This may include:

• Your name and email address
• Information about your pet, including name and specific care requirements
• Any additional details you provide in booking forms or messages
• Technical data such as IP address, browser type, and device information when you visit our website

How We Use Your Information

We use the information we collect for the following purposes:

• To confirm and schedule your service appointments
• To communicate with you about your bookings and provide customer support
• To improve our website and services based on user feedback and behavior
• To comply with legal obligations and protect our rights

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this policy.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• When required by law or to protect our rights and safety

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal obligations
• Object to or restrict certain types of data processing
• Withdraw consent at any time where we rely on consent to process your data

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected].