Last updated: August 2026
By accessing and using this website and our services, you accept and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our website or services.
We provide professional pet grooming and care services, including home visits for grooming, daily pet care, and related services in Birmingham. All services are subject to availability and must be booked in advance.
When you book a service through our website or by email, you are making a request for service. We will confirm your appointment within 24 hours. Your booking becomes binding once we send confirmation.
We reserve the right to decline service requests if we believe the service is not suitable for your pet's needs or if we do not have availability.
If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
We reserve the right to cancel appointments in cases of emergency, illness, or unforeseen circumstances. In such cases, we will make every effort to reschedule at your convenience.
Payment for services is due at the time of service completion unless alternative arrangements have been agreed in advance. We accept standard payment methods, and all prices are listed in British Pounds.
Prices are subject to change without notice, but you will always be informed of the applicable price before confirming your booking.
When using our services, you agree to:
While we take every care to provide safe, professional service, we cannot guarantee specific outcomes. Pet behavior and grooming results may vary based on individual temperament, coat condition, and other factors.
We are not veterinarians and do not provide medical advice or treatment. Our services are not intended to diagnose, treat, or prevent any health conditions. Always consult a licensed veterinarian for medical concerns.
In the unlikely event that your pet sustains an injury or requires medical attention during our service, we will contact you immediately and seek veterinary care if necessary. Our liability is limited to direct costs reasonably incurred.
All content on this website, including text, images, logos, and design, is owned by us or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website. Prohibited behavior includes transmitting harmful material, accessing the website in an unauthorized manner, or attempting to interfere with its functionality.
Our website may contain links to external websites. We are not responsible for the content, privacy practices, or terms of use of third-party sites. Accessing these links is at your own risk.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim related to our services is limited to the amount you paid for the specific service in question.
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your breach of these Terms of Use or your use of our services.
Your use of our website and services is also governed by our Privacy Policy. Please review that document to understand how we collect, use, and protect your personal information.
We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website and services after changes are posted constitutes acceptance of the updated terms.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms of Use, please contact us at [email protected].